There are something that you should know before making a purchase.
Where is my parcel sent from?
We usually post items from our Hong Kong warehouse unless specified.
What shipping courier can I choose?
Speedpost: 1-2 business days to most areas in Singapore. Speedpost offers basic point-to-point tracking.
DHL Express: 1-2 business days to most areas in Singapore. DHL Express offers extensive point-to-point tracking.
Should I take optional insurance?
Yes, we recommend. By taking optional insurance, you are entitled full compensation including shipping fee in case of parcel loss upon the confirmation of the shipping courier.
What is custom clearing?
For parcels coming overseas, customs of all countries have some procedures to check the parcels before allowing them to enter the countries.
I strongly believe my parcel is lost, what shall I do?Please contact us with all the information you have. We will formally file an investigation case with the shipping courier. You may be very unhappy when you do not receieve the parcel as expected. It is also painful to us as we have to prepare many documents and handle time-to-time progress calls for each case. When you email us for updates, please try not to use abusing terms, beg your mercy here. :)
