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All the portable media players sold by us are under one year manufacturer warranty starting from the date of purchase.
You may choose to send to the manufacturer directly or send to us for further forwarding.

If you are decided to send to the manufacturer directly, please include your problem, contact email and return address. Here are addresses of corresponding manufacturers :
SmartQ : 6th Floor, Digital Media Building, No.7 Information Road, Shangdi Information Industry Base, Beijing, China
Onda : 2nd Floor, 22 Shi Pai Xi Zhi Lu, Tian He Qu, Guang Zhou, China
Ainol : 2nd Floor, Block 3, Li Jin Industrial Park, Long Hua Gong Ye Dong Lu, Shen Zhen, China
Ramos : 1801, Block A, Xi Nian Zhong Xin, 6021 Shen Nan Da Dao, Shen Zhen, China

If you are decided to send to us for further forwarding, please fill in the following RMA Request Form and send it back to rma@portablemall.com.sg. Further instructions are stated in the RAM Request Form.

Before sending back your player, you are advised to seek for help in the forum first. Some problems can be solved at the end-user side.

Special Care Service

On top of the manufacturer warranty, you may spend $10 to get special care service for your return. We guarantee to fix your player within 2 weeks from arrival date. Under this special care service, we would further inspect your return player and decide whether the player should be returned to the closest repair centre, factory or any third party repair agency to get your player fixed at the soonest.